Professional Coffee Sales Representative

1 month ago


Brighton, Brighton and Hove, United Kingdom Whole Latte Love Full time

At Whole Latte Love, we are seeking a highly skilled Professional Coffee Sales Representative to join our team.

Salary: $40,000 - $60,000 per year, depending on experience.

Job Description

The Espresso Machine Sales Specialist is a dynamic role that combines sales and customer service to deliver exceptional customer experiences in all aspects of purchasing, owning, and operating a home espresso machine. This position requires a passion for coffee and a commitment to providing expert advice and support to customers.

Responsibilities
  1. Communicate with customers via phone, chat, and live video demonstrations to provide expert advice and support on purchasing, using, and maintaining home espresso machines and other coffee-related products.
  2. Assist customers in selecting the right products based on their needs and preferences.
  3. Upsell and cross-sell products to enhance the customer's coffee experience.
  4. Meet or exceed sales targets and contribute to the overall success of the sales team.
  5. Ensure customer satisfaction through follow-up communications and support.
  6. Conduct live video demonstrations to showcase product features and usage techniques.
Requirements
  • Strong passion for coffee and a desire to become an expert in the field.
  • Excellent communication skills, both written and verbal.
  • Previous experience in sales and/or customer service.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in using various communication platforms (phone, chat, email, video).
  • Strong problem-solving skills and attention to detail.
  • Self-motivated with a positive attitude and a strong work ethic.
Benefits

We offer a comprehensive benefits package, including:

  • Competitive compensation.
  • Health and dental insurance.
  • Paid time off and sick leave.
  • A fully-stocked kitchen for all employees to enjoy.
  • Unlimited coffee, cappuccinos, and lattes.
  • Company-sponsored monthly DoorDash pass.

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