Technical Operations Lead

7 days ago


London, Greater London, United Kingdom RecruitmentRevolution Full time
About the Job

We're on the hunt for a people-focused, technically savvy leader to take charge of our talented service desk team at RecruitmentRevolution, an innovative IT services company based in Central London. As an IT Service Desk Manager, you'll be responsible for inspiring your team to deliver exceptional service while ensuring ITIL standards are met.

Your Key Tasks
  • Drive the team to deliver top-notch customer service, promoting a culture that values diversity, inclusion, and employee well-being.
  • Optimise service desk performance by refining KPIs and streamlining ticket workflows, always looking for ways to improve.
Our Expectations
  1. A minimum of 5 years' experience in IT service management, preferably in a fast-paced MSP environment.
  2. A proven track record of leading high-performing teams and driving business growth.
  3. A deep understanding of IT service management principles and methodologies (ITIL expertise essential).
What We Offer

As an IT Service Desk Manager at RecruitmentRevolution, you can expect a competitive salary of £60,000 - £65,000 per year, plus a comprehensive benefits package. If you're passionate about delivering exceptional customer service and leading a talented team, let's talk



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