Digital Travel Sales Specialist
1 month ago
An exciting opportunity has arisen for a Digital Travel Sales Specialist to work with Broadway Travel. This is a full-time role based on a 40 hour per week rota basis, including evening and weekend working. The role is predominantly home based; however, you may be required to work periodically from our Newcastle office if North East based or travel to internal and external meetings.
Role SummaryTo service and follow up on all social media enquiries. Providing expert advice to every customer at both planning and booking stage of their holiday covering a wide range of holiday destinations. This role will focus on delivering an exceptional end-to-end service from initial enquiry, booking, and aftersales through to their return to maximise customer retention whilst achieving targets and KPI's.
Key Responsibilities- Build rapport, engage customers, show a genuine interest and stand out from other social media travel competitors.
- Consistently follow sales process to build rapport, establish booking intentions, understand the customers holiday brief, offer and confidently recommend holidays.
- Ask for the sales, creating urgency and overcoming objections, follow up and agree call backs.
- Maximise all sales opportunities, upsell opportunities to increase PPB and in addition, offer holiday extras to enhance the clients holiday experience.
- Achieve all monthly Sales and Customer Service KPI's, including conversion, PPB, profit targets.
- Complete end-to-end booking checklist to execute everything from providing documentation, queries, responsible for all booking operations including cancellations, customer complaints, and in resort issues.
- Be involved with any other ad-hoc tasks/projects as may be required from time to time.
- A passion for selling holidays with a minimum of 2 years recent experience of general travel sales.
- Demonstrable record of achieving KPI's, with the ability to sell confidently and turn enquiries into sales.
- Exceptional customer service skills with experience of working in a customer-focused environment.
- Excellent communications, telephone manner and listening skills with the ability to anticipate customers' needs.
- Ability to use Microsoft packages – e.g., Excel, Word, Powerpoint and Outlook.
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