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Senior Client Marketing Manager
4 weeks ago
About THG Ingenuity
We're a fast-moving, global technology group that specialises in taking brands direct to consumers. Our comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer.
Why be a Senior Client Marketing Manager at THG Ingenuity?
The Client Marketing team are the point of contact for Ingenuity's global partners, responsible for management of the client's expectations and ensuring that the strategies across the channels are being met. The Client Marketing team will have regular interaction with their given clients and delivering outstanding results.
Key Responsibilities:
- Be senior point of contact for clients for marketing delivery, strategy and output.
- Manage channel experts in PPC, SEO, Paid Social, CRM, Influencer and others, setting expectations and ensuring delivery is as expected.
- Work with trading lead to establish the calendar, and how marketing budgets & campaigns are aligned to support & execute.
- Prioritise channel action plans relating to your client, including setting of timelines & deadlines as appropriate.
- Project manage marketing & creative for clients.
- Market insight and trends for the vertical.
- Creative management - Ensure assets are available to channels for launches, merchandising imagery, events, marketing assets.
- Manage & grow customer loyalty for clients - covering referrals, retention, advocacy & CLV optimisation strategies.
- Identify & set key initiatives for marketing improvements for clients.
- Brief plans, targets, weekly updates, monthly updates.
- Lead on the weekly & monthly reporting that is provided to the client.
- Own the full customer cycle for the client, covering awareness, consideration, acquisition, engagement, retention.
- Work with channel leads on relationships with media partners i.e. Google research & data insight for beauty in the US.
- Work with client product teams to understand product positioning & target audiences. Feeding back into channel teams to refine plans.
Requirements:
- Commercially astute, ambitious and driven; hungry for success and responsibility.
- Experience of managing budgets, marketing calendars, sales forecasts and marketing channel traffic overviews.
- Manages their time efficiently, enjoys problem solving and finding effective yet scalable solutions.
- Experience of working in a fast-paced e-commerce environment; online retailing knowledge preferable.
- Strong communication skills; has worked exceptionally as part of a wider team and has experience in managing others.
- Has client-facing experience or similar; working with third party/external partners.
- Entrepreneurial thinkers are welcome - those able to think outside the box best suited to a true 'start-up', agile environment with responsibility for key decision making.
What's In It For Me?
Career Development
- Access bespoke development programmes that have been designed and developed by our in-house L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
- 25 days annual leave plus bank holidays.
- Don't want to work on your birthday? We don't either Enjoy your day off on us.
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12-months.
Wellbeing Support
- Access face-to-face and virtual appointments with our in-house GP.
- Access our in-house CBT therapist.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
- State-of-the-art on-site gym.
- Access to our on-site physio.
Other Perks
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
- Access to on-site barber.
- Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
