IT Services Director
4 weeks ago
Job Title: IT Services Director
Job Summary:
We are seeking an experienced IT Services Director to lead our IT Services department and set the strategic direction for our IT operations. The successful candidate will provide support to our senior management team and manage IT Service risk across the organisation.
Key Responsibilities:
- Develop and implement strategic direction for IT Services, including the implementation of up-to-date methodologies and processes.
- Manage the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.
- Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
- Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
- Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank's change and compliance functions.
- Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs.
- Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.
Assistant Vice President Expectations:
- To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
- OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identifying the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross-functional methodologies or practices to meet required outcomes.
- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Collaborate with other areas of work, for business-aligned support areas to keep up to speed with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Requirements:
- Previous experience as a Production support engineer
- Experience with Oracle or SQL server database
- Unix and Linux scripting skills
Preferred Skills:
- Autosys
- PEGA
- SAM8
Location: This role will be based out of our Knutsford or Glasgow Office.
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