Product Experience Manager

1 day ago


London, Greater London, United Kingdom kACE - A Fenics Brand Full time
About kACE - A Fenics Brand

kACE Financial Solutions group, a division of BGC Partners, has over 30 years of experience providing intuitive price discovery, risk management and workflow solutions to currency derivative markets.

BGC Partners is a leading provider of wholesale brokerage, clearing services, electronic execution and trading support products, serving institutional clients across fixed income, equity, commodity and financial products.

Job Overview

The kACE Client Experience team provides technical assistance, functional advice, and problem resolution for various KACE products to clients in a consultative manner.

The Product Specialist role supports existing clients, assists prospective client trials, new client implementations, new product rollouts, and testing of core and custom developments.

This role involves providing technical support and consultation to resolve client issues and feed information into the kACE product development cycle.

Responsibilities

Key responsibilities of this role include:

  • Providing technical support and consultation to resolve client issues and feed information into the kACE product development cycle.
  • Assisting clients with Profit and Loss and Position Management queries, analyzing and explaining risk parameters and results.
  • Liaising between clients and trading partners regarding connectivity queries.
Requirements

To be successful in this role, you will require:

  • University Degree educated with experience in a client-facing role preferable.
  • Appreciation of front-office systems, architecture & platforms.
  • Strong analytical ability and displays logical approach to troubleshooting.

The estimated salary for this role is £65,000-£85,000 per annum.



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