Proptech Customer Experience Manager

2 weeks ago


London, Greater London, United Kingdom Cherry Pick People Full time

Job Description:

This role offers an exciting opportunity to join a leading PropTech company, driving client satisfaction and delivering exceptional results across high-profile projects. The ideal candidate will have excellent communication and problem-solving skills, with a proven track record in client service roles.

Key Responsibilities:

  • Client Service Management: deliver outstanding service by acting as the primary contact for key clients and driving client satisfaction
  • Relationship Building: develop and maintain strong client relationships by understanding their business needs and delivering tailored solutions
  • Project Implementation: collaborate with operations and development teams to ensure seamless project implementation and deliverables
  • App Review and Recommendations: conduct regular app reviews to offer design and content recommendations that meet client expectations
  • Upselling and Cross-Selling: identify opportunities for upselling and cross-selling, managing these initiatives from start to finish and driving revenue growth
  • Client Reporting: prepare detailed reports on client engagement and usage to inform business decisions and improve customer experience
  • Business Reviews: host regular Business Reviews to track client sentiment and product utilisation, ensuring a high level of client satisfaction

Requirements:

  • Proven Track Record: a proven track record in client service roles, ideally within the PropTech or tech sectors
  • Communication Skills: excellent communication and problem-solving skills, with a natural ability to build rapport and trust with clients
  • Teamwork: able to work independently and as part of a team, with a strong focus on delivering results and driving business growth
  • Client Advocacy: able to understand client needs and advocate on their behalf, providing tailored solutions to meet their requirements

Package:

  • Salary: £50,000 per annum, plus benefits and opportunities for career progression
  • Annual Leave: 25 days annual leave, plus bank holidays and flexible working arrangements
  • Benefits: private medical scheme, life assurance, and more benefits to support your physical and mental wellbeing
  • Training and Development: opportunities for training and development to enhance your skills and knowledge, driving your career forward

About Us:

We are Cherry Pick People, a dynamic and innovative recruitment agency dedicated to connecting talented individuals with exciting job opportunities. Our mission is to provide exceptional service and support to both clients and candidates, helping to drive business growth and success.



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