Technical Systems Engineer

1 week ago


Luton, Luton, United Kingdom Leidos Full time

About Us


Leidos is a global leader in providing innovative solutions to government agencies and commercial clients. Our company culture emphasizes collaboration, innovation, and community involvement.



Job Details

We are seeking a Technical Support Engineer to join our team. As a Technical Support Engineer, you will provide 2nd and 3rd line support for our systems across EMEAI, including lanes/gates/CT-machines, across infrastructure servers to ground-level edge devices.



About the Job

  • Provide 2nd and 3rd line support for hardware issues, asset management, and remote access configuration.
  • Collaborate with Development and other teams to resolve technical issues and improve system performance.
  • Develop and maintain documentation for technical processes and procedures.
  • Perform root cause analysis to identify and resolve technical issues.


Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in technical support or related field.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and teamwork skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


Compensation and Benefits

  • $85,000 - $110,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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