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IT Network Support Specialist

2 months ago

Trowbridge, Wiltshire, United Kingdom Talent Finder Jobs Full time

Job Summary

Talent Finder Jobs is seeking a highly skilled and motivated IT Network Administrator to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance to our clients.

Key Responsibilities

  • Provide on-site technical support to our clients
  • Manage issues flagged by our monitoring software
  • Perform various system administration tasks on-site
  • Help to maintain a mutually beneficial and positive working relationship with our clients
  • Commercial awareness of the benefits of common business technologies is expected
  • Logical approach to problem solving
  • Able to identify when a problem may require escalation
  • Maintain high standards of work and professionalism
  • Ability to work unsupervised and diligently

Requirements

  • Experience of working in an MSP / IT environment
  • Active Directory and Microsoft 365 administration/support
  • Troubleshooting and supporting modern desktop environments (Windows 10/11/macOS)
  • Understanding of computer and server components, networks and infrastructure
  • Polite, confident and effective communicator
  • Sincere passion for exceptional customer service
  • Excellent time management and priority determination skills
  • Maintaining a high standard of work and professionalism
  • Team player – Going The Extra Mile (GTEM), providing feedback and supporting colleagues

What We Offer

  • 24 days paid holiday + Bank Holidays
  • Onsite fitness suite
  • Childcare, eye care and cycle to work scheme
  • Perk scheme
  • Training and certification pathways to enhance your technical skills
  • Employment anniversary awards
  • Company funded social events
  • Company contributory pension scheme