Portsmouth Hotel Receptionist

2 weeks ago


Portsmouth, Portsmouth, United Kingdom Village Hotels Full time

At Village Hotel Club, we're on the lookout for a talented Receptionist to join our team in Portsmouth. As a Receptionist, you'll be the first point of contact for our guests, providing a warm and welcoming experience. We're passionate about delivering exceptional customer service, and we're looking for someone who shares our enthusiasm.

About the Role

This is an exciting opportunity to work in a lively, modern environment where we put our guests at the heart of everything we do. As a Receptionist, you'll be responsible for ensuring every guest receives a warm welcome, answering queries, and providing information about our hotel and local area.

Key Responsibilities
  1. Provide exceptional customer service to our guests
  2. Answer queries and provide information about our hotel and local area
  3. Work collaboratively with other departments to ensure seamless guest experience
  4. Proactively solve problems and address guest concerns
What We Offer

We're proud of our company culture, which is built around embracing personality, individualism, and fun. We offer a range of benefits, including:

  • Complimentary Health and Wellness Membership at your home Club
  • Discount on overnight stays at Village Hotels
  • Friends and Family discounted stays from £49 including breakfast
  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
  • 30% discount on and off shift in our Village Hotel Starbucks stores
  • Excellent training and development opportunities
  • Flexible working hours
  • A fun, supportive, and inclusive work environment
Requirements

We're looking for someone who is passionate about delivering exceptional customer service, has a great memory, and is a proactive problem solver. If you're a team player who is able to work collaboratively with other departments, we'd love to hear from you.



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