Head of Returns Logistics Lead

3 weeks ago


Doncaster, Doncaster, United Kingdom ASOS Full time

Job Title: Head of Returns Logistics

About the Role:

As the Head of Returns, you will be responsible for overseeing the end-to-end returns process across all our global markets. You will ensure that we deliver a seamless and customer-centric returns experience, while also driving efficiency and cost reduction.

Key Responsibilities:

  • Leading and developing a team of returns managers and coordinators across UK, EU, and US.
  • Managing the performance and relationship with our 3PLs who operate our returns centres, ensuring they meet our SLAs and KPIs.
  • Optimising the returns process through continuous improvement, automation, and innovation, leveraging data and insights to identify opportunities and solutions.
  • Collaborating with cross-functional teams such as Customer Care, Finance, Trading, Sustainability, and Technology to deliver projects and initiatives that enhance the returns proposition and customer satisfaction.
  • Developing and implementing returns policies that balance customer needs, commercial objectives, and operational capabilities, while also supporting our sustainability agenda and Fashion with Integrity strategy.

Requirements:

  • Excellent communication, negotiation, and influencing skills, with the ability to build and maintain strong relationships with internal and external stakeholders at all levels.
  • Strong analytical, problem-solving, and project management skills, with the ability to handle multiple tasks and prioritize effectively in a dynamic environment.
  • High-level proficiency in Microsoft Office applications, especially Excel, PowerPoint, and Word, as well as ERP systems, such as SAP or Oracle.
  • Ability to work independently and collaboratively in a cross-functional and diverse team, with a proactive and positive attitude.


  • Doncaster, Doncaster, United Kingdom ASOS Full time

    About the RoleThe Head of Returns Logistics will oversee the end-to-end returns process across all global markets, ensuring a seamless and customer-centric experience while driving efficiency and cost reduction.Key Responsibilities:Lead and develop a team of returns managers and coordinators across UK, EU, and US.Manage the performance and relationship with...


  • Doncaster, Doncaster, United Kingdom ASOS Full time

    Returns Leadership OpportunityASOS is seeking a seasoned professional to lead our returns process across global markets. As the Head of Returns Logistics Operations, you will oversee the end-to-end returns experience, driving efficiency and cost reduction while ensuring customer satisfaction.Key Responsibilities:Lead a team of returns managers and...


  • Doncaster, Doncaster, United Kingdom ASOS Full time

    About the RoleAs the Head of Returns, you will be responsible for overseeing the end-to-end returns process across all our global markets. You will ensure that we deliver a seamless and customer-centric returns experience, while also driving efficiency and cost reduction. You will also support the business on developing and implementing returns policies that...


  • Doncaster, Doncaster, United Kingdom ASOS Full time

    About the RoleAs the Head of Returns, you will be responsible for overseeing the end-to-end returns process across all our global markets. You will ensure that we deliver a seamless and customer-centric returns experience, while also driving efficiency and cost reduction. You will also support the business on developing and implementing returns policies that...


  • Doncaster, Doncaster, United Kingdom GXO Logistics Full time

    At GXO Logistics, we are seeking an experienced transport professional to join our team as a Logistics Operations Manager. This role offers the opportunity to drive your career forward and take on a leadership position in our busy logistics operation.We are currently seeking a talented individual to work at our B&Q site in Doncaster. As a Logistics...


  • Doncaster, Doncaster, United Kingdom GXO Logistics Full time

    About the Role:We are seeking a skilled Warehouse Logistics Specialist to join our team at GXO Logistics. As a key member of our operations team, you will be responsible for ensuring the smooth flow of goods through our warehouse.Key Responsibilities:Operate MHE in accordance with H&S RegulationsCarry out warehouse and compound duties as instructedComplete...


  • Doncaster, Doncaster, United Kingdom GXO Logistics Full time

    About the Role:We are seeking a skilled Warehouse Operative to join our team at GXO Logistics. As a Warehouse Operative, you will be responsible for operating MHE in accordance with H&S Regulations, carrying out warehouse and compound duties, and completing required paperwork accurately and neatly.Key Responsibilities:Operate MHE in accordance with H&S...


  • Doncaster, Doncaster, United Kingdom GXO Logistics Full time

    Are you an experienced HGV driver looking for a new opportunity to use your skills in a dynamic team? Do you have a passion for delivering high-quality service to customers and working with a reputable company? Here at GXO Logistics, we're working together with B&Q to deliver exceptional results and we're looking for a highly experienced 7.5 Tonne Driver to...


  • Doncaster, Doncaster, United Kingdom GXO Logistics, Inc. Full time

    Company OverviewGXO Logistics, Inc. is a leading provider of supply chain services, dedicated to delivering exceptional results for our clients.Salary and BenefitsThe successful candidate will receive a salary of up to £29,120 per annum, along with 264 hours of annual leave pro rata (inclusive of bank holidays). Additionally, the company offers a...


  • Doncaster, Doncaster, United Kingdom GXO Logistics, Inc. Full time

    OverviewGXO Logistics, Inc. is a leading logistics provider with a strong commitment to excellence and customer satisfaction.SalaryThe annual salary for this role is approximately £29,120, offering a competitive compensation package.Job DescriptionThis challenging role involves managing daily warehouse operations, ensuring efficient use of resources, and...


  • Doncaster, Doncaster, United Kingdom GXO Logistics Full time

    GXO Logistics is a leading provider of cutting-edge supply chain solutions. We help our customers manage their goods efficiently using technology and services.As a Warehouse Operative, you will play a key role in ensuring the smooth operation of our warehouse and compound duties. Your responsibilities will include operating MHE in accordance with health and...


  • Doncaster, Doncaster, United Kingdom GXO Logistics, Inc. Full time

    About This RoleWe are seeking an experienced Warehouse First Line Manager to join our team at GXO Logistics, Inc. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day running of our warehouse.Key ResponsibilitiesLead by example and embody the company culture, promoting a positive work environment that...


  • Doncaster, Doncaster, United Kingdom ASOS Full time

    About the RoleAs the Head of Returns, you will be responsible for leading the end-to-end returns process across our global markets. You will ensure that we deliver a seamless and customer-centric returns experience while driving efficiency and cost reduction. You will also support the business on developing and implementing returns policies that align with...


  • Doncaster, Doncaster, United Kingdom GXO Logistics Full time

    Company Overview:GXO Logistics Supply Chain Inc. is a leading logistics company that prides itself on delivering exceptional service to its clients.Salary: The estimated salary for this role is between £45,000 and £60,000 per annum, depending on experience.Job Description:We are seeking an experienced Transport Team Leader to join our team in the UK. As a...


  • Doncaster, Doncaster, United Kingdom SYNETIQ Full time

    Join SYNETIQ, the leading integrated salvage, dismantling and vehicle recycling company in the UK, as a Vehicle Logistics Coordinator. We offer an exciting opportunity to work with our team in ensuring the safe and efficient movement of vehicles and parts within our premises.About the RoleWe are seeking a skilled FLT Operative who can efficiently handle the...


  • Doncaster, Doncaster, United Kingdom Derventiouk Ltd Full time

    Job OverviewDerventiouk Ltd are seeking a Logistics Support Assistant to join their team in Doncaster on an ad-hoc basis.You will be part of a two-man team delivering heavy items to residential addresses in the local area.Responsibilities:Assist with unloading the vehicle and delivering items to customers.Provide support during deliveries, including...

  • Logistics Coordinator

    2 months ago


    Doncaster, Doncaster, United Kingdom beBee Professionals Full time £20,000 - £30,000

    Delivery Driver OpportunityWe are seeking a reliable and skilled Delivery Driver to join our logistics team in Doncaster, United Kingdom. As a key member of our team, you will be responsible for ensuring timely and safe delivery of goods to customers, maintaining excellent service and adherence to delivery schedules.Key Responsibilities:Drive and deliver...


  • Doncaster, Doncaster, United Kingdom GXO Logistics Full time

    About the Role:GXO Logistics is seeking a highly skilled Transport Team Leader to join our team at our busy B&Q site in Doncaster. As a key member of our transport operation, you will play a crucial role in ensuring the efficient planning and running of our transport services.Key Responsibilities:Leading and working as a team to deliver operational...


  • Doncaster, Doncaster, United Kingdom GXO Logistics, Inc. Full time

    Job Summary:We are seeking a highly motivated and experienced Warehouse Operations Manager to join our team at GXO Logistics, Inc. The successful candidate will be responsible for ensuring the smooth operation of our warehouse, managing a team of logistics professionals, and driving continuous improvement initiatives to optimize efficiency and...


  • Doncaster, Doncaster, United Kingdom Wienerberger Full time

    About the RoleAs a key member of our Distribution team, you will play a vital role in ensuring the smooth day-to-day running of our distribution function. This involves coordinating transportation of our products to customers, working closely with production sites and ports storage locations.Your responsibilities will include attending meetings with the...