IT Professional

1 month ago

Wrexham, Wrexham, United Kingdom Avid Personnel Limited Full time
Job Title: IT Technician (Global Manufacturing)

We are seeking an experienced IT Technician to join our team at Avid Personnel Limited. As an IT Technician, you will play a vital role in supporting the business in all their IT needs to ensure customer satisfaction.

Key Responsibilities:

  • Apply technology to address business needs and constraints
  • Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
  • Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
  • Participate in enterprise-wide IT projects and initiatives
  • Diagnose system hardware, software, and operator problems
  • Provide advanced troubleshooting on complicated IT issues
  • Provide support for software applications
  • Provide desk side training upon request for enterprise applications
  • Request hardware and software through the requisition system as directed by their supervisor
  • Provide support for all IT related hardware
  • Assist the team with the inventory management of all hardware and software assets
  • Assist in maintaining all on-premises servers, virtual servers and services
  • Collaborate within the IT department to provide 1st-3rd line support for all staff
  • Liaise with systems administrators to ensure the stability and efficiency of the IT infrastructure
  • Assist in assembling, configuring, upgrading and installing all IT hardware as required
  • Maintain systems to ensure they remain secure and compliant

Requirements:

  • Analytical and excellent problem-solving skills
  • Ability to work independently and in a team
  • Excellent client service, interpersonal and communication skills
  • Self-starter able to handle multiple tasks and deadlines with minimal supervision
  • Relevant IT certifications or degree
  • A minimum of 2 years proven experience working in a 1st or 2nd line position
  • Experience of building, configuring, maintaining and troubleshooting Windows 10/11 clients
  • Experience supporting Microsoft Office 365, OneDrive, Teams and SharePoint
  • An understanding of TCP/IP, DHCP, DNS and Active Directory
  • Experience with network connectivity including LAN, WAN, WLAN and VPN
  • Familiarity with physical infrastructure, including cabling, firewalls, routers and switches
  • Proficiency in maintaining and troubleshooting VOIP solutions
  • Knowledge of backup technologies (Tape, Disk and Cloud)
  • Exposure to Windows Servers and Virtualization would be advantageous but not essential