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Senior Consultant

2 months ago

Glasgow, Glasgow City, United Kingdom AutoRek Full time
About the Role

We are seeking a highly skilled and experienced Senior Consultant to join our team at AutoRek. As a Senior Consultant, you will play a crucial role in supporting the delivery of our Professional Services implementations for our clients around the globe.

Key Responsibilities
  • Implementation Support: Provide day-to-day support for the implementation of our core financial management solution, ensuring seamless delivery and high-quality results.
  • Estimation and Planning: Complete high-level estimation tasks during the discovery phase, including workshops, to prepare meaningful input into the Bid Approval Process.
  • Solution Design: Work with clients to prepare an understanding of the As-Is process, a breakdown of the client's requirements for the solution, and a detailed solution design that aligns to the agreed requirements.
  • Collaboration and Communication: Collaborate with Development & Test and Project Management teams to agree on the solution and define the effort/duration/plan for delivery.
  • Quality Assurance: Review the ongoing solution during development, acting as the customer's voice, and monitor progress for any deviations from the planned approach, solution, and scope.
  • Issue Resolution: Support the Development & Test and Project Management teams through acceptance testing, helping with triage, defect interpretation, and being alert to changes to scope being raised as defects.
  • Customer Support: Provide guidance to the implementation team while motivating team resources to work diligently and smartly in the best interest of the Customer and AutoRek.
  • Issue Escalation: Support the resolution of issues and roadblocks, managing Customer queries and escalations to a positive resolution.
Requirements
  • Industry Knowledge: Possess industry awareness of CASS, Payments, Banking, Asset Management, or Insurance.
  • Technical Skills: Familiarity with documentation that would facilitate a technical and business design proposal, including Business Requirements, As-Is process review, Technical Design, and Fit-Gap.
  • Business Acumen: Understanding of the principles of change control to capture any movement of agreed scope and the phases of the software development and implementation lifecycle.
  • Education and Experience: Educated to degree level in a relevant subject or appropriate business analysis certification, with demonstratable experience of leading customer workshops to gather requirements and oversight of defect triage and contribution of test plans.
What We Offer
  • Competitive Benefits: Generous 34-day holiday package, including 8 public holidays, Birthday off courtesy of AutoRek, discretionary bonus scheme, 4% employee and employer pension scheme, income protection, private health care, and more.
  • Professional Development: Access to learning platforms and training courses, multiple fundraising activities and charity events, and high-street discount codes.
  • Work-Life Balance: Flexible/hybrid working to support your family, free access to Bippit - Financial well-being advisors, and health and well-being activities such as in-office weekly yoga classes, office massages, and discounted gym memberships.