IT Support Specialist

2 weeks ago


Cambridge, Cambridgeshire, United Kingdom The ONE Group Ltd Full time

Job Summary:

The ONE Group Ltd is seeking an experienced IT Support Specialist to join our team in Cambridge. As a key member of our IT department, you will provide 1st-2nd line technical support to our user base, ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:

  • Provide 1st-2nd line technical support to our user base, resolving hardware and software issues in a timely and efficient manner.
  • Manage the starter/leaver process, ensuring seamless transitions for new and departing employees.
  • Support the network infrastructure, including servers and network devices.
  • Monitor the security of our IT infrastructure, identifying and mitigating potential threats.
  • Participate in IT project work, contributing to the development and implementation of new technologies.

Requirements:

  • 4+ years of experience in IT support, with a strong background in desktop support and network administration.
  • Experience with Windows 7-10, hardware and software support, and Active Directory.
  • Knowledge of 365 Administration and a willingness to learn and adapt to new technologies.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders.
  • Right to work in the UK and a willingness to work in a central Cambridge office.

What We Offer:

The ONE Group Ltd offers a dynamic and supportive work environment, with opportunities for professional growth and development. As a valued member of our team, you will have access to a range of benefits, including competitive salary and benefits package.



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