Control Room Operator Part-Time Position
7 days ago
Job Title: Control Room Operator Part-Time Position
Job Summary: We are seeking a skilled Control Room Operator to join our Security Team on a part-time basis. The successful candidate will be responsible for providing out-of-hours support to all aspects of security operations, handling scheduling of officers, and enforcing the need for accurate check call completion.
Key Responsibilities:
- Provide out-of-hours support to all aspects of security operations.
- Handle scheduling of officers, book on/off, check calls, site setups, and escalations.
- Enforce the need for accurate check call completion.
- Complete remote Compliance & Welfare calls as per KPI.
- Conduct reactive and planned out-of-hours mobile security patrols of sites as required.
- Track and manage information related to daily documents handovers and reporting.
- Handle email communications, including sending, receiving, types of response, and escalation using designated email groups.
- Handle phone calls efficiently and professionally, relaying information as necessary, and ensuring proper circulation.
- Conduct audits, including key registers, staff welfare, and control room sign-in/out registers.
- Ensure compliance by ensuring all staff are booked on and track any lateness on People Hours, updating the ASM/RSM teams accordingly.
- Effectively communicate with clients for submitted requests.
- Update all relevant systems and trackers related to requests.
- Provide shift handover communication to chase any outstanding requests.
- Monitor CCTV and other alarm equipment as required.
- Perform daily/monthly camera checks and inspections in line with BS5979 as required.
- Follow appropriate escalation protocols in relation to alarm activations.
- Operate communication systems and computerized alarm monitoring systems effectively.
- Act as a point of contact for the public emergency services and clients.
- Demonstrate and maintain excellent customer service skills.
- Record any technical faults and take appropriate steps to have them rectified within agreed timescales.
- Adhere to all monitoring station policies and procedures.
About Prime Secure: We are an award-winning, privately-owned business providing security system and guarding services to our blue-chip customer base across the UK. This role is based at our Glasgow office with regular travel required to our regional offices in St Albans and Altrincham.
Our Core Values:
- Integrity
- Customer Excellence
- Plain-Speaking
- Agility
- Courage & Conviction
Requirements:
- Able to effectively communicate with clients, supervisors, and peers.
- Able to maintain a positive approach under pressure.
- Organised with a great attention to detail.
- Skilled in IT skills and familiar with Microsoft Office.
- Able to work well as part of a team.
- Maintain a standard of personal conduct and positive attitude in keeping with the nature of the business.
Security Requirements:
- SIA Licence
- Full UK Driving Licence
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