Governance Officer
4 weeks ago
**Job Summary**
As a Governance Officer at DHU Healthcare, you will play a critical role in delivering an informative and robust service to patients. Your primary responsibilities will include providing advice to members of the public and staff on complaints, incidents, and medical records requests procedures.
**Key Responsibilities**
- Log and maintain Datix records for incidents and complaints
- Coordinate investigations of incidents/serious incidents and monitor progress
- Produce reports for trend analysis and learning
- Liaise with staff, clinicians, and outside agencies on learning outcomes
- Feedback information to service leads and assist in developing action plans
**Requirements**
- Strong understanding of governance policies and procedures
- Excellent communication and interpersonal skills
- Able to maintain confidentiality and handle sensitive information
- Ability to work closely with the Governance Administration Team
**What We Offer**
A rewarding role in a dynamic and patient-focused organization, with opportunities for professional growth and development.
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