Customer Liaison Officer

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Mears Full time

About the Role

We are seeking a Customer Liaison Officer to provide exceptional customer service and support in our Social housing background. As a key member of our team, you will work closely with Milton Keynes Borough Council to deliver a stable and profitable contract, ensuring excellent service and support through our local teams.

A Customer Liaison Officer within our Milton Keynes branch will positively represent Mears, working closely with the contract operational team and customers daily. You will provide front-facing support and advice as required, delivering proactive communication throughout the works life cycle.

Key Responsibilities:

  • Provide a front-line professional service to all customers, proactively delivering a positive experience
  • Coordinate and deliver all customer operational related tasks and communication materials as appropriate
  • Ensure customer appointments are attended on time and to standard
  • Proactively support the Group Customer Success Manager as required
  • Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively
  • Support customer engagement activities across all channels
  • Support Customer Service Centre with resolution of front-line complaints and queries
  • Act as a champion for social value, red thread, and internal communications
  • Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations
  • Convey accurate and timely information to customers and operational team, in clear and simple terms
  • Ensure customers' opinions are acknowledged and feedback into operational teams – champion customer insight solution
  • Support delivery of customer training to operational teams
  • Act as a Mears brand ambassador
  • Ensure all related policy, process, and procedures are fully adhered to

Requirements:

  • Excellent communication skills
  • Experience of working in a similar position
  • A proven track record of working in a customer care environment
  • Strong I.T skills, particularly in Microsoft Word and Excel
  • Good written and verbal communication skills in English
  • Excellent numeracy skills

Benefits:

  • 25 days annual leave plus bank holidays
  • Annual Mears Fun Day
  • Volunteering Leave
  • Staff perks with Mears Rewards
  • Family friendly policies
  • Company Van, Fuel Card, and Uniform


  • Milton Keynes, Milton Keynes, United Kingdom Opus People Solutions Ltd Full time

    Job Description for Customer Liaison OfficerThis is a temporary, full-time office-based role for a 4-month contract in Milton Keynes.The successful candidate will be part of the 7-member Customer Liaison Officer team at the MASH (Multi Agency Safeguarding Hub).Responsibilities include:Answering calls to Children's Social Care in a timely manner and providing...


  • Milton Keynes, Milton Keynes, United Kingdom Mears Full time

    About the RoleWe are seeking a skilled Customer Liaison Officer to provide exceptional support and service to our customers. As a key member of our team, you will work closely with Milton Keynes Borough Council to deliver a stable and profitable contract, ensuring excellent service and support through our local teams.A Customer Liaison Officer within our...


  • Milton Keynes, Milton Keynes, United Kingdom Mears Full time

    About the RoleWe are seeking a Customer Liaison Officer to provide exceptional customer service and support to our customers. As a key member of our team, you will work closely with our operational team to deliver a stable and profitable contract, ensuring excellent service and support to our customers.A Customer Liaison Officer within our Milton Keynes...


  • Milton Keynes, Milton Keynes, United Kingdom Mears Full time

    About the RoleWe are seeking a Customer Liaison Officer to join our team in Milton Keynes, working closely with local stakeholders to deliver excellent service and support.As a Customer Liaison Officer within our Milton Keynes branch, you will represent Mears, providing front-facing support and advice as required, and delivering proactive communication...


  • Milton Keynes, Milton Keynes, United Kingdom Mears Full time

    About the RoleWe are seeking a Customer Liaison Officer to provide exceptional customer service and support to our customers. As a key member of our team, you will work closely with our operational team to deliver a positive experience for our customers.Key Responsibilities:Provide front-line professional service to all customers, ensuring a positive...


  • Milton Keynes, Milton Keynes, United Kingdom McCarthy Stone Full time

    Job Title: Customer Service LiaisonJob Summary: McCarthy Stone is seeking a highly organized and proactive Customer Service Liaison to play a vital role in our Bluebell House development in Westcroft, Milton Keynes. The successful candidate will be responsible for providing exceptional customer service to our homeowners, colleagues, and visitors.Key...


  • Milton Keynes, Milton Keynes, United Kingdom Mears Full time

    About the RoleWe are seeking a Customer Liaison Officer to provide exceptional customer service and support in our Milton Keynes branch. As a key member of our team, you will work closely with the contract operational team and customers to deliver a stable and profitable contract.A Customer Liaison Officer within our Milton Keynes branch will positively...


  • Milton Keynes, Milton Keynes, United Kingdom Aspire Personnel Ltd Full time

    We are seeking a highly skilled Customer Service Liaison to join our team at Aspire Personnel Ltd. The ideal candidate will have exceptional customer service skills and a passion for fashion.Key Responsibilities:Respond to customer inquiries in a timely and efficient mannerProvide administrative and customer service support to both customers and sales...


  • Milton Keynes, Milton Keynes, United Kingdom New Era Cap Full time

    Job OverviewWe are seeking a highly skilled Customer Service Liaison to join our team at New Era Cap. The successful candidate will be responsible for managing key strategic whole accounts based in EMEA, ensuring our customers have the best possible experience and providing support to our Sales Representatives and internal departments.Key...


  • Milton Keynes, Milton Keynes, United Kingdom Dunbar Education Full time

    About the Role:Dunbar Education is seeking an experienced Education Liaison Officer to join a dedicated SEN Provision in Milton Keynes. The successful candidate will serve as the primary liaison between the SEN Provision and external educational institutions, ensuring a cohesive approach to support and resources.Key Responsibilities:Assess individual pupil...


  • Milton Keynes, Milton Keynes, United Kingdom Aspire Personnel Ltd Full time

    Job DescriptionAt Aspire Personnel Ltd, this permanent position, located in Milton Keynes, is available for a skilled Customer Service Coordinator to join our strategic team.We are looking for a professional with a minimum of two to three years of general office experience, who can demonstrate acquired skills and measurable success in each of the following...


  • Milton Keynes, Milton Keynes, United Kingdom Dunbar Education Full time

    Role OverviewAt Dunbar Education, we are seeking an experienced Education Liaison Officer to join our dedicated team. This role will involve working closely with a SEN Provision in Milton Keynes to support pupils aged 11-17 with Social, Emotional, and Mental Health (SEMH) needs and behavioural challenges.Key Responsibilities• Serve as the primary liaison...


  • Milton Keynes, Milton Keynes, United Kingdom Dunbar Education Full time

    We are seeking an experienced Education Liaison Officer to join a dedicated SEN Provision in Milton Keynes that supports pupils aged 11-17 with Social, Emotional, and Mental Health (SEMH) needs and behavioural challenges.The successful candidate will serve as the primary liaison between the SEN Provision and external educational institutions, ensuring a...


  • Milton Keynes, Milton Keynes, United Kingdom Ascendant Recruitment Full time

    Customer Service Advisor RoleAbout the JobAscendant Recruitment is seeking a skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the primary point of contact for customer inquiries, building rapport and customer loyalty through efficient and effective communication.Key ResponsibilitiesProvide exceptional customer...


  • Milton Keynes, Milton Keynes, United Kingdom Mears Full time

    About the RoleMears is seeking a Customer Service Advisor to join our team in Milton Keynes. As a member of our Social housing background, you will provide a stable and profitable contract, delivering excellent service and support through our local teams.This role involves working alongside Milton Keynes Council, providing a warm, friendly, and consistent...


  • Milton Keynes, Milton Keynes, United Kingdom EAC Consulting Group Full time

    EAC Consulting Group is seeking a highly organised and detail-oriented Service Coordinator to join their established team. As a Service Coordinator, you will play a crucial role in ensuring the smooth operation of the organisation by scheduling engineer appointments, communicating with engineers and customers, and organising diaries and planning routes.Key...


  • Milton Keynes, Milton Keynes, United Kingdom Mears Full time

    About the Role:We are seeking a Customer Liaison Officer to provide exceptional customer support and service. This role involves working closely with the contract operational team to deliver proactive communication and support throughout the works life cycle.Responsibilities:Provide a front-line professional service to all customers, proactively delivering a...

  • Project Officer

    3 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom National Energy Foundation Full time

    Job Description:As a Project Officer at the National Energy Foundation, you will play a crucial role in the successful delivery of our programmes and projects. Your primary responsibilities will include managing a caseload of live customers, providing advice and guidance through our helpline and case management services, and liaising with customers, members,...


  • Milton Keynes, Milton Keynes, United Kingdom elevation estate agents Full time

    We are seeking a highly skilled Sales Controller to join our team at Elevation Estate Agents. The successful candidate will be responsible for overseeing the sales process, ensuring timely contract exchange and completion, and providing exceptional customer service.Key Responsibilities:Manage sales progress, ensuring maximum profit and high customer...


  • Milton Keynes, Milton Keynes, United Kingdom Rise Technical Recruitment Limited Full time

    Compliance Manager Opportunity in a Growing Engineering IndustryRise Technical Recruitment Limited is assisting a leading manufacturer in finding an experienced Compliance Manager to join their research and development team.About the Role:This is an office-based position for a Compliance Manager with an engineering background. The successful candidate will...