Operations Associate

3 weeks ago


Redhill, Surrey, United Kingdom Travelers Full time

Role Summary

The Operations Associate plays a pivotal role in enabling the delivery and maintenance of production services aligned with Travelers Europe's strategic objectives.

This key position provides comprehensive administrative support to facilitate underwriting processes, encompassing new business quotes, renewal terms, and endorsements across all lines of business.

The Operations Associate is responsible for maintaining standard operating procedures, engaging in operational and regulatory reporting, resolving customer inquiries, and contributing to operational change initiatives.

Travelers Europe offers flexibility to employees who wish to work on a hybrid basis, with full-time employees working three days a week in the office and two days at home (or pro rata for part-time employees).

  • Underwriting Lifecycle Support
    • Thoroughly review all in-scope submissions and process them in line with agreed service levels.
    • Execute tasks related to the underwriting lifecycle, including submissions analysis, new business and renewal quote preparation, non-renewals, technical accounting, document issuance, endorsements (financial and non-financial), and cancellations.
    • Manage account documentation, including quotations, actuarial pricing models, reinsurance contracts, endorsements, and cancellations.
  • Data, Records, and Document Management
    • Ensure in-scope underwriting submissions are stored and indexed within service levels.
    • Complete accurate and timely policy data entry, as required.
    • Perform data cleansing and input additional risk information, ensuring accuracy in data quality, as required.
    • Liaise with underwriters and brokers to process underwriting premium corrections efficiently, as required.
  • Regulatory Compliance
    • Support all regulatory compliance (treating customers fairly) as instructed and adhere to Travelers Enterprise values and policies.
  • Standard Operating Procedures and Training
    • Create and maintain standard operating procedures in the agreed format.
    • Provide training, as required, once qualified to support Europe Operations (both onshore and offshore) and other TRV Europe business functions, as needed.


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