Technical Field Service Specialist
4 days ago
nGeneration is a well-established company that delivers and supports a wide range of technical services and hardware for the Retail and Hospitality Industry.
Salary£27,057 per annum (Including On-Call Supplement)
Job DescriptionA Technical Field Service Specialist / Service Engineer is required to identify and fix hardware and software issues, as well as repair hardware devices. The ideal candidate will have experience in IT Technical Support, Electronic Equipment Installation, Telecoms or Broadband Engineering, or a similar environment where they have installed, supported, and troubleshooted electronic/technical devices/hardware.
The role involves conducting daily visits to client locations for the purpose of Breakfix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
Key responsibilities include:
- Conducting site surveys and audits for clients to determine the requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.
- Traveling to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
- Performing the setup of Wi-Fi devices and identifying faults with data network cables on-site.
- Troubleshooting and resolving technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary.
To be successful in this role, you will need:
- 1 year of IT support experience (preferred)
- 1 year of EPOS experience (preferred)
- A UK Manual Driving Licence (required)
We offer a comprehensive range of benefits, including:
- Training opportunities to enhance your skills and knowledge
- An annual performance bonus based on your performance and achievements
- 28 days annual leave
- Company events and team parties
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