Legal Claims Handler
2 weeks ago
About the Role
We are seeking a skilled Legal Claims Handler to join our team at Direct Line Group. As a Legal Claims Handler, you will be responsible for managing impactful claims and delivering outstanding customer outcomes.
Key Responsibilities
- Validate requests for legal expenses cover and agree appropriate freedom of choice following business rules and claims authorisation matrix
- Authorise repudiation or rejection of claim following business rules and claims authorisation matrix
- Pro active control of appointed legal representative's conduct of insurance funded claims to ensure our indemnity spend is following the policy and appropriate cost controls appropriate for the claim type
- Manage customers' expectations, explaining decisions well, and what will happen next in the claims process, and resolving problems and concerns, providing compensation when right to do so
- Ensure understanding and adherence to TCF requirements
- Undertake Quality Assurance review activity and provide feedback for performance improvement and reward purposes
What We're Looking For
We're looking for a skilled and experienced Legal Claims Handler who can work closely with our team to deliver exceptional customer outcomes. You will need to have a strong understanding of legal expenses claims handling and be able to interpret information to achieve the right outcomes for our customers and our business.
What We Offer
We offer a competitive salary and benefits package, including a generous 9% employer pension contribution, 22 days holiday allowance, and 50% off home, motor, and pet insurance. We also offer a flexible working model combining the best parts of home and office-working, varying with the nature of your role.
How to Apply
If you're a motivated and experienced Legal Claims Handler looking for a new challenge, please submit your application. We look forward to hearing from you.
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