IT Operations Technician

3 days ago


London, Greater London, United Kingdom Owasp10 Full time
IT Operations Technician Job Summary

Owasp10 is a global software development company that's always on the lookout for talented IT professionals to join our team. As an IT Operations Technician, you'll play a vital role in delivering exceptional technical assistance and support to end-users within the organisation.

Your key responsibilities will include:

  • Providing technical assistance and support to end-users.
  • Maintaining the Asset Tracking system.
  • Researching and identifying solutions to software and hardware issues.
  • Diagnosing and troubleshooting technical issues, including account setup and network configuration.
  • Setting up devices and assets for new employees.
  • Helping create technical documentation and manuals.
  • Referencing internal database or external resources to provide accurate tech solutions.
  • Acting as an expert for infrastructure teams in the plan, design, and delivery of IT solutions.

Requirements:

  • Proven work experience as a Technical Support Engineer, IT Administrator, Desktop Support Engineer or similar role.
  • Hands-on experience with Windows/Mac OS advanced troubleshooting.
  • Good knowledge of current hardware and software across various devices.
  • Good understanding of computer systems, mobile devices and other technology products.
  • Familiarity with remote desktop applications and help desk software.

Salary: $65,000 - $85,000 per year, depending on location and experience.



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