Quality Assurance Expert
5 days ago
UK Ciena Limited is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging.
We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Earn a salary of £60,000 - £80,000 per year.
Job Description:As the Customer Quality Advocate (Quality Account Management), you will be responsible for working closely with internal/external customers and other Global Quality engineers in collaboration to deliver the highest quality products in a timely and cost-effective manner.
You will be responsible for tracking and identifying causes of customer impacting issues, found either internally or externally, and for driving cross functional teams; to understand how they occurred, implementing upstream preventive actions and holistic hardware and software integrated processes.
This role will act as a subject matter expert within the Global Quality Team, bridging the expertise within the Ciena R&D teams, Supply Chain, PLM and the customer facing Quality Management activities, including participating in and preparing customer reviews.
Key Responsibilities:- Analyzing and communicating customer results with the appropriate teams
- Directly working with account teams and customers on customer needs
- Monitoring and reporting appropriate metrics that track our continuous improvements in quality
- Creating a cross-functional, collaborative working approach to addressing customer quality concerns
- Recommending and implementing changes to Ciena's quality assurance procedures
- Participating in the day-to-day Quality activities, supporting the Global Customer base
- Review requirements with developers and other Quality engineers for consistency and accuracy
- Participate in the use of established test processes and methodologies
- Work with other departmental staff to achieve Quality team objectives
- Taking on other duties, and special projects as needed
- Initiative – you're a self-starter who works with limited direction and is committed to delivering against aggressive deadlines
- A customer first mentality – what's important to the customer is also important to you
- Agility – with an ability to flex between the strategic and tactical, you manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem solving
- Communication expertise – you possess the ability to tailor your message and ideas to the audience to ensure understanding and consensus
- The flexibility to work independently and as part of a broader team – you thrive in a team environment, are comfortable working independently, and know how to get things done in a virtual environment
- Relationship builder – with a proven ability to influence at all levels, you're able to quickly develop trusted connections and get work done through others
- A commitment to innovation – you keep abreast of competitive developments and are always keen to formulate new ideas and problem solve
- B.S. degree in Computer Science/Engineering or related technical field
- Minimum 2 years of proven quality experience
- Documented training and certifications desired
- Strong knowledge of customer baselines, and overall telecom equipment
- Ability to manage multiple projects at one time, often with changing requirements as scrum team needs may dictate
- Comfortable presenting to internal/external executive stakeholders
- Must be detail oriented, reliable and ability to work both in a team environment and alone with minimal direction and supervision
- Experience with finding the root cause of defects in a complex platform environment
- Strong and demonstrated desire for a career path in Quality engineering
- Ability to perform statistical analysis and perform analytical practices with data interpretation
- Proficient with Microsoft Office suite (PowerPoint, Excel, Teams, Power BI)
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