Senior IT Support Analyst
4 weeks ago
The organisation and culture:
A senior IT professional is required for this established investment management organisation with a people-driven culture that supports and develops its staff in their IT careers. This is reflected in the high staff retention levels compared to industry standards.
Within IT, a meritocracy mindset prevails, providing opportunities for career advancement. Offices are located in Leeds city centre with hybrid working arrangements and excellent benefits.
Role Overview:
This is a split role with IT and facilities responsibilities. The ideal candidate will have a good knowledge of IT hardware, technology systems, and their management.
Key Responsibilities:
Supporting the head office systems, liaising with outsourced service providers, procurement of IT hardware/software/licences, and support of the IT development network, maintenance/backup/upgrades, etc. The facilities role involves ensuring head office is operational, allocation and audit of security passes, maintenance/servicing of all systems, facilitating office upgrades/improvements, and telephony management.
Platforms:
The organisation's production systems are hosted in MS Azure with 90% of management outsourced. Key platforms include Windows 2016 servers, web farm, failover 2nd location, Remote desktop services, cloud backups, and SQL server.
Team Management:
The successful candidate will be responsible for managing a support team, including 1 intermediate engineer and 3 junior engineers.
A strong candidate would have exceptional organisational and personal skills from a general IT background. The role would suit someone looking for an all-round general office role with a good knowledge of IT hardware, technology systems, and their management.
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