Store Operations Manager

3 weeks ago


Morpeth, Northumberland, United Kingdom Hotel Chocolat Full time
About Hotel Chocolat

Hotel Chocolat is a premium chocolate brand that has built a strong position in the UK market. Our mission is to make people and nature happy through chocolate. We offer a range of luxury products, including giftable chocolates, alcohol, and our pioneering drinking chocolate system, the VelvetiserTM.

Job Summary

We are seeking an Assistant Store Manager to support and lead the retail team alongside the Store Manager. The successful candidate will be a people-focused and confident leader with a passion for chocolate, our brand, and delivering exceptional customer service.

Key Responsibilities
  • Support the Store Manager in providing excellent leadership to inspire, coach, and develop team members to meet performance goals.
  • Drive store sales and profit plan, taking action to maximise performance.
  • Aim to exceed store sales targets and KPIs through clear and effective communication to the team.
  • Maximise all commercial opportunities in-store through timely implementation of promotions, offers, and marketing initiatives.
Requirements
  • Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
  • Demonstrable experience in high-service guest interaction.
  • Natural leadership qualities to get the best out of a high-performing team.
  • A passion for chocolate, our brand, and delivering exceptional customer service.
What We Offer
  • A competitive salary.
  • Incentives based on performance.
  • 50% unlimited staff discount to treat yourself and your friends and family.
  • 70% discount off a stay in our Hotel in St Lucia.
  • We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working.
  • A chance to work in an exciting, innovative, and expanding company.

We are an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans.



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