Cloud Services Expert

3 weeks ago


London, Greater London, United Kingdom goodlord Full time

About the Role:

We are looking for a Salesforce Service Cloud Specialist to join our team in London. As a hybrid role, you will spend 2 days in the office and 3 days working from home.

Key Responsibilities:

  • Develop and implement operational processes that support our Customer Services teams.
  • Utilize Salesforce (SFDC) for business as usual activities and strategic projects.
  • Maintain accurate data through SFDC reporting, import wizard, and data loader.
  • Administer third-party tools used by the Customer Services teams.

About You:

To be successful in this role, you should have:

  • Significant experience in Salesforce Service Cloud development and administration.
  • Familiarity with other tools used in customer service operations.
  • Excellent written and verbal communication skills.
  • The ability to empathize with end-users and improve their day-to-day experiences.

What We Offer:

  • A salary of £60,000 per annum.
  • 25 days of holiday leave plus UK Bank holidays.
  • 1 additional day off per full holiday year up to 32 days.
  • Generous fully-paid time off for new parents.
  • Support for mental health through bi-weekly coaching sessions.


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