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Field Service Technician

2 months ago

Basildon, Essex, United Kingdom Virgin Media O2 Full time
About the Role

We are seeking a highly motivated and customer-focused Field Service Engineer to join our team at Virgin Media O2. As a Field Service Engineer, you will be responsible for delivering exceptional customer service and technical expertise to our customers.

Key Responsibilities
  • Install and maintain our network infrastructure, ensuring high-quality service delivery to our customers.
  • Diagnose and resolve technical issues, providing expert solutions to our customers.
  • Document processes and follow company standard procedures and protocols.
  • Collaborate with the technical team to share information and best practices.
Requirements
  • A UK Manual driving licence with no more than 8 points.
  • Comfortable working at heights and outside in all weathers.
  • Excellent problem-solving skills and ability to find suitable solutions for customers.
  • Strong communication and interpersonal skills, with the ability to build great relationships with customers.
  • Organised and motivated individual with a customer-focus.
What We Offer
  • A competitive salary of £29,000, plus £2,500+ On target earnings.
  • 25 days of annual leave, including your birthday.
  • A first-rate pension programme with up to 10% matching contributions.
  • The ability to buy and sell up to 5 days of leave to suit your individual needs.
  • Access to wellbeing benefits, including the Unmind App, BUPA medical coverage, and critical illness insurance.
Next Steps

If you think you've got the skills and experience we're looking for, we'd love to hear from you. Please submit your application, and we'll be in touch to discuss the next steps in the process.