Operations Support Specialist
1 day ago
We're seeking an experienced Operations Support Specialist to join our team at Daniel Owen Ltd.
This role involves providing exceptional customer service, managing schedules, and ensuring our Service Level Agreements are met. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively under pressure.
The successful candidate will be responsible for discussing complex repairs, dealing with difficult customers, and addressing service failures. They will also need to schedule available operatives and subcontractors to jobs, ensuring our contractual agreements are met.
Key qualifications include a good working knowledge of Microsoft Office, strong administration, organisational, and communication skills, both written and verbal. Previous experience within the repairs and maintenance sector or a trade-based background is essential.
**Location:** Basildon, Essex
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