Store Operations Manager

2 weeks ago


York, York City, United Kingdom JD Group Full time
Job Description:

As an Assistant Manager at JD Group, you will play a pivotal role in the day-to-day operations of our store. Reporting directly to the Store Manager, you will be responsible for overseeing a range of duties to ensure the store meets its Key Performance Indicators (KPIs). In the absence of the Store Manager, you will serve as the first point of contact, motivating the team to drive sales and deliver exceptional customer service while exceeding targets and maintaining the highest standards of the business.

Key Responsibilities:
  • Customer Service: Provide considerate and responsible service to customers throughout their visit, address inquiries and complaints in a professional manner, and maintain a high standard of appearance and dress code.
  • Sales: Ensure targets are achieved and exceeded, utilize in-store devices to drive sales, and utilize the store's dashboard to analyze footfall, average transaction value, and conversion rates.
  • Visual Merchandising: Attract and engage customers through visual techniques, ensure the weekly brief is actioned, and maintain a high standard of stock display and presentation.
  • Training and Development: Develop internal staff, promote progression within the group, and prioritize management development through the Trainee Management Academy.
Requirements:
  • Experience in retail management.
  • Excellent time management and communication skills.
  • IT skills - Microsoft Outlook, Word, and Excel.
Benefits:
  • Holiday allowance.
  • Discretionary bonus scheme.
  • Staff discount on JD Group and other brands within the organization.
  • Pension scheme.
  • Health plans - depending on level of role.
  • Personal development opportunities.

This role is an excellent opportunity for a motivated and experienced individual to join our dynamic team at JD Group. If you are passionate about delivering exceptional customer service and driving sales, we encourage you to apply for this exciting opportunity.



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