Restaurant Floor Manager

4 weeks ago


Brownsea Island, Dorset, United Kingdom THE PIG Full time
Restaurant Floor Manager

At THE PIG, we're seeking a skilled Restaurant Floor Manager to lead our restaurant team in delivering exceptional guest experiences. As a key member of our hospitality team, you'll be responsible for ensuring seamless service delivery, fostering a positive team culture, and driving sales growth.

Key Responsibilities:
  • Lead by example, setting high standards for service quality and team performance.
  • Develop and implement effective service strategies to drive sales growth and improve guest satisfaction.
  • Collaborate with the restaurant team to ensure smooth service delivery, addressing any issues promptly and professionally.
  • Maintain excellent knowledge of our menu, including local produce and suppliers, to provide informed recommendations to guests.
  • Champion our 25-mile menu, showcasing our commitment to high-quality, fresh, local food.
  • Resolving guest queries or concerns, identifying and addressing issues before they become complaints.
Requirements:
  • Minimum 1 year's experience working in a busy restaurant, with demonstrable experience of leading a team on the floor.
  • Excellent communication and interpersonal skills, with the ability to read a room and ensure efficient service delivery.
  • Strong knowledge of hospitality operations, including service standards, menu knowledge, and local produce.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
What We Offer:
  • Staff stays – free B&B.
  • 35% discount on food, beverages & treatments.
  • Meals on duty.
  • Annual holiday increase (up to 33 days)
  • Take home goods – cost price.
  • Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
  • A range of learning & development courses.
  • Anniversary vouchers – dinner with wine for 2.

THE PIG is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.



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