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Solutions Architect

2 months ago

London, Greater London, United Kingdom Braze Full time
About the Role

We are seeking a highly skilled Solutions Architect to join our team at Braze. As a Solutions Architect, you will play a critical role in designing and implementing technical solutions that drive customer engagement and success.

Key Responsibilities
  • Engage with customer product, engineering, and marketing teams to understand their requirements, goals, and technical architecture.
  • Facilitate and support product functionality inquiries and technical aspects of customer onboarding to maximize time to value and drive product completeness for customers.
  • Communicate effectively with customers, partners, and internal teams to document technical requirements, schedules, goals/metrics, customer interactions, and risks/blockers to drive positive customer outcomes.
  • Support Customer Onboarding Managers and Partner Engagement Managers by providing strategic solutions to complex use cases and translating these into actionable steps for customers.
  • Design technical implementation plans, target information architectures, and scopes of work in partnership with customers and partners to suit their requirements.
  • Support customers in achieving effective and efficient SDK and API integrations with Braze.
  • Design and deliver technically focused workshops and enablements to empower customer product and engineering teams to use Braze independently and efficiently.
  • Troubleshoot technical issues reported by customers during the implementation process and provide solutions.
  • Support and design tools that will enhance the efficiency of customer integrations and onboarding.
Requirements
  • 1+ years of relevant experience in a related area, such as marketing, mobile marketing, implementation, technical support, business analyst, technical account management, and/or customer success professional working with customer accounts of varying sizes and complexity.
  • Strong product command and technical domain knowledge of two or more of the following: SaaS, Marketing, Mobile, APIs, or Programming.
  • Excellent written and verbal communication skills with strong influencing skills and unparalleled follow-up.
  • Ability to work well with internal and external stakeholders, including technical resources, project management teams, customer executives, and service partners.
  • Problem-solving skills with a high level of intellectual curiosity.
  • Ability to see opportunity and growth in learning more about what you do and how it impacts others.
About Braze

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. We allow any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real-time, across channels from one platform.

We are proud to be certified as a Great Place to Work in the U.S., the UK, and Singapore. We are committed to creating equitable growth and opportunities inside and outside the organization.

We believe in building meaningful connections and fostering a culture of transparency, collaboration, and fun. If you are passionate about customer engagement and success, and want to be part of a dynamic and growing company, we encourage you to apply.