Cloud Services Director

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Ekco Full time

About Ekco

We are a leading cloud solution provider in Europe, dedicated to helping businesses progress along the path of cloud maturity.

As a highly talented and dedicated leader, you will join our Public Cloud team, responsible for maintaining and supporting cloud services for our customers. Your goal will be to ensure the highest standards of availability, performance, and customer satisfaction.

This role offers excellent opportunities for growth and development, with a minimum of 5 years' experience working in a Technical Management role for a Cloud Managed Services provider.

You will lead a team of cloud services specialist engineers, delivering public cloud services to defined SLAs. You will provide technical coaching and leadership to team members as the SME in the team, ensuring that technical documentation is maintained and kept up to date in line with Ekco standards and policies.

The estimated salary for this position is around $90,000 - $120,000 per year, depending on experience and qualifications.

Key Responsibilities:

  • Leading daily workload stand-ups with critical stakeholders both internally and externally.
  • Overseeing 24/7 technical support operations, including management of an on-call rota.
  • Driving adherence to processes, and where gaps exist, collaborating to define new ones.
  • Ensuring SLA and KPI compliance, reporting on team performance weekly and monthly.

About You

  • A strong customer focus, with an ability to continually anticipate and meet customers' needs excelling in communicating at all levels within a customer organisation.
  • An excellent working knowledge of Azure Services, Compute, Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking, Containers, AKS etc.

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