Legal Workflow Expert

16 hours ago


Exeter, Devon, United Kingdom Michelmores Full time

We are looking for an exceptional Legal Workflow Expert to join our team in Exeter. As a key member of our Professional Support Services (PSS) team, you will provide high-quality support to lawyers within the TTS team, ensuring seamless workflow and efficient resource allocation.

Main Responsibilities
  • Liaising with the support hub to resolve problems on lawyers' behalf and following up where appropriate.
  • Liaising closely with the Private Client Support Team Leader regarding challenges and provide solutions for enhancing the service of the support team.
  • Support team members by sharing knowledge and ensuring own and other skills are developed.
  • Providing comprehensive support for the financial management process within the team.
  • Assisting lawyers with the billing process, drafting narratives, covering letters and putting in front of the lawyer for sign off.
  • A central point of contact for clients and third parties over the phone and via email.
  • Ensure regular legal team meetings are arranged, and then actively participate in these meetings.
  • Organising client events / seminars in conjunction with Marketing, attending to meet and greet clients where appropriate.
  • Building and maintaining effective relationships with lawyers and clients and develop knowledge of the group's clients and their business.
Requirements

The ideal candidate will have recent experience of managing a team and coordinating workflow, substantial experience in a Legal Support Assistant (LSA), PA or Secretary role, and experience working with financial processes. They will also be competent with Microsoft Office (Word, Excel, Outlook etc.) and data management systems.

What We Offer

Michelmores LLP offers a competitive salary of £38,000 per annum, depending on experience, plus a range of benefits, including flexible working arrangements, opportunities for career development, and a positive and inclusive work environment.



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