Front of House Team Lead

4 weeks ago

Totnes, Devon, United Kingdom Loungers Full time
Front of House Supervisor Opportunity

This is an exciting chance to become part of a successful restaurant group in the UK. As a Front of House Supervisor, you will be supporting the management team to maintain high standards and deliver exceptional customer experiences.

Key Responsibilities:
  • Lead from the front, setting the pace high for the team to ensure timely delivery and high-quality service.
  • Support the management team in maintaining high standards and delivering exceptional customer experiences.
  • Develop and implement strategies to improve sales, labour forecasts, and customer satisfaction.
  • Recruit, train, and develop a high-performing team.
  • Manage paperwork and reporting, ensuring accuracy and timeliness.
What We Offer:
  • Tips shared equally across the team, based on hours worked.
  • Paid breaks.
  • Staff food on every shift, regardless of hours worked.
  • 50% discount on food in all of our brands from day one.
  • 28 days holiday (inclusive of Bank Holidays) pro rata.
  • Competitions and incentives.
  • Christmas and Boxing Day off.
  • The best staff party - Loungefest.
  • Emotional and practical support via the Licenced Trade Charity.
  • Power over your pay with Wagestream.
  • Company pension scheme.
  • Long service awards.
  • Great opportunity for personal development and career progression in a fast-growing business.
Requirements:
  • Experience as a Supervisor, Team Leader, or an epic front of house team member.
  • Background in restaurants, bars, cafés, or coffee shops.
  • Natural talent and passion for hospitality.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
  • Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.

If you want to find out more about us, follow us on LinkedIn or on TikTok.

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