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Customer Relationship Specialist

1 month ago

Accrington, Lancashire, United Kingdom BT Group Full time

About the Role:

We're looking for a skilled Customer Relationship Specialist to join our team in Accrington. As a Sales Advisor, you'll be responsible for building strong relationships with our customers, understanding their needs, and providing tailored solutions to enhance their digital lives.

Key Responsibilities:

  • Develop and maintain strong relationships with customers to understand their needs and preferences.
  • Provide expert advice on our products and services to customers, ensuring they receive the best possible solutions for their digital lives.
  • Work closely with colleagues to ensure seamless customer experiences and resolve any issues that may arise.

What We Offer:

  • A competitive starting salary of £23,504, rising to £24,064 after 8 months, plus incentives and bonuses.
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
  • Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
  • Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
  • Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
  • Volunteering days, so you can give back to your local community.
  • Optional Private Healthcare and Dental, to protect you and your family.

Why Choose Us:

We're a company that values flexibility and work-life balance. We offer a range of benefits to support you in your role, including flexible working hours, online GP, and paid carer's leave. We're passionate about developing our people and offer opportunities for career growth and development.