Enterprise IT Engineer
4 days ago
RFA is seeking a highly skilled Enterprise IT Engineer to join our team. As an Enterprise IT Engineer, you will be responsible for providing technical assistance to system users, troubleshooting issues, and working directly with vendors to resolve major hardware and software problems.
Key Responsibilities- Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
- Able to troubleshoot mobile devices (setup, email, and security tokens).
- Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including Active Directory, MS Exchange, O365, MDM, SharePoint, and DNS.
- Evaluate client's operational efficiency of different IT systems and recommend improvements.
- Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
- Interact with RFA clients using clear and concise communication to facilitate ticket status updates and product availabilities.
The estimated salary for this role is £50,000 - £65,000 per annum, plus benefits including pension scheme, life insurance, and annual leave.
Qualifications- +4 years of related IT experience in an enterprise or server-based environment.
- Must have 3+ years of recent systems maintenance and end-user technical support experience.
- Financial services industry and MSP experience preferred.
- Excellent desktop and server troubleshooting skills.
- Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM, and Microsoft Office Suite.
- Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
- Impeccable verbal/written communication.
- Exhibit a high-level of professionalism and sound judgement.
- Experience with ConnectWise or similar ticketing system preferred.
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