Customer Service Representative

2 weeks ago


Leeds, Leeds, United Kingdom ExtraCare Charitable Trust Full time

About Us


The ExtraCare Charitable Trust is a leading organization dedicated to improving the lives of older people. We strive to create a workplace that fully reflects society and promotes care and lifestyle opportunities.



Job Summary


We are seeking a skilled Sales Assistant to join our team in Middleton, Leeds. As a Sales Assistant, you will be responsible for achieving maximum sales, delivering exceptional customer service, and maintaining high standards of merchandising and cleanliness.



Responsibilities



  • Achieve maximum sales at all times by effectively promoting products and services to customers.
  • Deliver and maintain a high standard of customer service by responding promptly to customer inquiries and resolving issues efficiently.
  • Maintain high standards of merchandising and cleanliness throughout the shop, ensuring an attractive and inviting environment for customers.
  • Support the shop/deputy manager in actively promoting the Gift Aid scheme, adhering to policies, work instructions, and HMRC guidelines.
  • E nsure all stock is consistently priced in line with policy, and that there are adequate stock levels on the shop floor, rotated according to company guidelines.
  • Assist in the day-to-day supervision of volunteers and assist in the recruitment and training of new volunteers.


Requirements



  • Prior experience in retail or a related field, with a proven track record of sales achievement.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
  • Familiarity with administrative duties, including cash handling and basic IT skills.
  • Able to work independently and as part of a team, with a flexible approach to working hours.


What We Offer


In addition to a competitive salary, we offer a range of benefits, including:



  • Contributory Pension Scheme (up to 9%)
  • Free Life Assurance
  • Employee Assistance Programme
  • BUPA and Health Sure Cash Plan
  • 30 days annual leave, including bank holidays (pro rata for part-time staff)


Salary


The salary for this role is £11.47 per hour, equivalent to £4,784 pa to £8,372 pa (pro rata for part-time staff).



Location


This role is based in Units 8 and 9 St. George's Park, Leeds, LS10 4TQ.



How to Apply


If you are a motivated and enthusiastic individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.


Please submit your application, highlighting your relevant experience and qualifications, to us via email.



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