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Technical Design

2 months ago

Watford, Hertfordshire, United Kingdom oilandgas Full time

Job Summary:

We are seeking a highly skilled Technical Design & Support Specialist to join our team at oilandgas. As a key member of our technical support team, you will provide expert technical guidance and support to our customers, installers, and end-users on our plumbing and heating systems.

Key Responsibilities:

  1. Provide technical support and guidance to customers, installers, and end-users on our plumbing and heating systems, including installation, selection, and repair.
  2. Assist installers with system performance, installation issues, product failures, and commissioning advice for our plumbing and heating systems.
  3. Develop and deliver office-based training for our plumbing and heating systems and complete project handover as required.
  4. Support the training manager in the provision of specific training courses and materials.
  5. Monitor and analyze incoming installation and product issues, providing feedback to our Applications and Design teams to facilitate continuous improvement.
  6. Utilize our business systems for project record-keeping, diary management, customer details, and estimate production.

Requirements:

  1. Qualification: NVQ or higher in a Plumbing/Mechanical Engineering subject is desirable.
  2. Experience in customer care, customer service with the plumbing and heating industry.
  3. Ideal familiarity with modern construction, preferably building services related.
  4. Essential: Technical understanding of Plumbing and Heating installation.
  5. Good knowledge of Microsoft Word, Excel, and Outlook.

What We Offer:

Salary: Competitive + Bonus

Benefits: 25 days holiday, up to 5% matching pension

Working Hours: Full-time - 40 Hours per week (We operate a 50/50 hybrid working policy)

Eligibility: We do not hold a Sponsor Licence, therefore only apply if you are a UK citizen or hold a valid visa.