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Hearing Aid Sales Specialist

2 months ago


London, Greater London, United Kingdom Park Medical Clinic Full time
About Park Medical Clinic

Park Medical Clinic is a rapidly expanding healthcare organization with a strong presence in London, specializing in audiology services aimed at improving the lives of individuals with hearing impairments.

Job Overview

The Hearing Aid Sales Specialist plays a critical role in driving hearing aid sales while supporting the audiology team with administrative tasks. This position requires a unique blend of sales, customer service, and administrative skills to ensure the highest standard of care for patients.

Key Responsibilities
  • Sales: Engage with patients to offer hearing aid solutions and convert leads into sales.
  • Appointment Management: Take charge of booking hearing aid appointments and ensure the clinic's schedule maximizes sales opportunities.
  • Lead Conversion: Follow up on leads generated both internally and externally, ensuring a high conversion rate.
  • Stock Management: Maintain stock levels for hearing aids and accessories, placing orders with manufacturers when required.
  • Supplier Liaison: Act as the point of contact for hearing aid manufacturers, managing product deliveries and resolving any issues.
  • Audiologist Support: Assist audiologists with preparing equipment, managing patient records, and ensuring stock availability.
  • Patient Care: Provide compassionate support and guidance to patients regarding hearing aid care and use.
  • Collaboration: Work closely with the reception and audiology teams to ensure smooth clinic operations.
Required Skills and Qualifications
  • Educational Background: Experience in audiology, healthcare administration, or a related field is preferred. Qualifications in hearing care are advantageous.
  • Sales Experience: Proven experience in sales and lead management, ideally within the hearing aid or medical devices sector.
  • Communication Skills: Excellent verbal and written communication skills are essential for patient interaction and liaising with suppliers.
  • Organisational Skills: Ability to manage multiple tasks, prioritize, and ensure smooth clinic operations.
  • Customer Service: Strong customer care skills with a focus on delivering a positive patient experience.
  • Problem-Solving: Proactive in managing stock, scheduling, and patient care issues with minimal supervision.
Key Performance Indicators (KPIs)
  • High conversion rate of leads to appointments and sales.
  • Achievement of monthly and quarterly sales targets.
  • Efficient appointment scheduling with minimal cancellations.
  • Timely and accurate stock management.
  • Positive feedback from patients regarding their care and support.
Training and Career Development

This role offers excellent opportunities for career progression. You will have the chance to work closely with hearing aid manufacturers for sales training, and over time, you may take on team leadership responsibilities. Ongoing training in audiology equipment and best practices will be provided, along with opportunities to attend external workshops.

Compliance and Regulations

The successful candidate must adhere to all legal and regulatory requirements, including patient confidentiality and data protection laws (e.g., GDPR), as well as industry standards in audiology care.

Working Conditions

Hours: Full-time, Monday to Friday, 8:30 am to 5:30 pm.

Location: Based at our clinic in London.

Benefits: Competitive salary with commission, health and wellness program, staff discount, pension, performance bonus, and training opportunities.