Senior Retail Manager

3 weeks ago

Dartford, Kent, United Kingdom La Mer Full time
Job Title: Counter Lead - Store Manager

Job Summary: We are seeking a highly skilled and experienced Counter Lead - Store Manager to join our team at La Mer. As a key member of our retail operations team, you will be responsible for leading and developing a high-performing team of sales associates to achieve sales, customer service, and operational targets.

Key Responsibilities:

* Lead and develop a team of sales associates to achieve sales, customer service, and operational targets
* Provide inspirational, authentic, and personalized customer service
* Create and execute business plans to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management
* Manage inventory, facilities, and cash reconciliation
* Lead in-store events and provide coaching to team members
* Work retail hours, including days, nights, weekends, and special events in a fast-paced work environment

Requirements:

* Proven retail management experience, preferably within cosmetics
* Ability to provide inspirational, authentic, and personalized customer service
* Previous business planning experience, including setting sales and customer service targets, sales analysis, and staff scheduling
* Previous retail operations experience, including inventory and facilities management, and cash reconciliation
* Proven track record of leading a team to achieve sales and customer service targets
* Experience of creating and executing in-store events
* Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment
* Previous experience with retail point-of-sale software

About La Mer:

La Mer is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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