Lead Retail Sales Manager

2 weeks ago


Glasgow, Glasgow City, United Kingdom Marks & Spencer Full time

At Marks & Spencer, we're on a mission to revolutionize the retail industry with our commitment to quality, service, and innovation. As a Lead Retail Sales Manager, you'll play a pivotal role in driving sales, commerciality, and service standards within your store.

Ambitious Role, Exceptional Benefits

We estimate the salary for this position to be around £38,000 - £42,000 per annum, depending on location and experience.

  • As a Team Manager at M&S, you will lead a team of colleagues to deliver exceptional customer service, drive sales growth, and maintain high operational standards.

You will be responsible for leading by example, motivating your team, and fostering a positive work environment that encourages collaboration and open communication. Your key performance indicators will include:

  • Driving a selling culture within your team
  • Consistently raising performance and capability of the team to support developing internal talent
  • Utilising and exploiting data to support with operational decisions
  • Implementing a continuous improvement mentality within the team and working in partnership with the wider team
  • Energising your team to deliver first-class customer service within a fast-paced environment

To succeed in this role, you'll need to possess a proven leadership track record, excellent communication skills, and the ability to adapt to changing situations. You should be comfortable having difficult conversations and able to get effective resolutions with both colleagues and line managers. Additionally, you'll need to demonstrate flexibility and resourcefulness to change and lead teams through change with a growth mentality.

Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application.


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