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Field Service Technician

2 months ago


East Anglia, United Kingdom Taylor Higson | Print, Packaging, POS, Signage & Mailing Solutions Recruitment Specialists Full time £35,000 - £45,000
Job Title: Field Service Engineer

**About the Role:**

We are seeking an experienced Field Service Engineer to join our team at Taylor Higson | Print, Packaging, POS, Signage & Mailing Solutions Recruitment Specialists. As a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of our clients' catalogue of print on demand equipment, primarily toner-based presses, ensuring optimal performance and customer satisfaction.

Key Responsibilities:

  • Conduct regular preventive maintenance to ensure equipment reliability and longevity.
  • Provide on-site technical support and training to customers, enhancing their operational efficiency.
  • Maintain accurate records of service activities, including job reports and inventory management.
  • Collaborate with the technical support team to escalate and resolve complex issues.
  • Stay updated with the latest technological advancements and product updates.

Requirements:

  • Proven experience as a Field Service Engineer or similar within the digital printing industry, ideally with experience of toner-based production print equipment such as Xerox Iridesse, Xerox Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800/12000, Sharp Pro Series or similar.
  • HNC in Mechanics or Electrical Engineering, or experience-based equivalent.
  • Strong technical and electro-mechanical fault-finding skills.
  • Outstanding customer service skills with the ability to communicate effectively.
  • Ability to work independently and manage a flexible schedule.
  • Valid driving license and willingness to travel across the UK.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a leading company in the print and packaging industry.
  • Professional development and training opportunities.
  • Collaborative and dynamic work environment.