Senior Pensions Administrator

1 month ago

London, Greater London, United Kingdom Aptia UK Ltd Full time

About Aptia UK Ltd

Aptia UK Ltd is a leading provider of employee benefits and pensions administration services, dedicated to transforming the administration landscape for the better.

With a strong presence in the US and UK markets, and supported by shared services in India and Portugal, Aptia UK Ltd serves over seven million people, helping them live healthier and happier lives.

We are expanding, driven by our investors' backing and our commitment to fostering the growth and success of our people. At Aptia UK Ltd, we invest heavily in learning and development, creating unique career paths for our colleagues.

Our team embodies our values of being specialist, responsive, and thoughtful, surpassing client expectations, evolving constantly, and nurturing genuine relationships for the long-term.

If you are an experienced Pensions Administrator looking for a new challenge, we have an exciting opportunity for a Senior Pensions Administrator to join our team on a hybrid basis.

In this role, you will support client relationships in terms of budgeting and process improvement, peer review complex tasks, and coach junior colleagues in this area.

Key Responsibilities:

  • Communicate with clients and scheme members on complex queries via letter, email, and telephone.
  • Gain a thorough understanding of scheme details administered in the team and ensure activities are processed in line with scheme rules.
  • Perform complex pensions calculations, enter pensions data, and answer enquiries to the required standard using automated and non-automated manual/system processes.
  • Perform checking activity as required to support team members, and use MI reporting to monitor progress for member, client, and scheme event work.
  • Ensure errors, omissions, and complaints are handled in accordance with agreed procedures and within appropriate timescales.
  • Monitor project income and work with your Manager to ensure client projects are delivered on plan and to budget.
  • Identify opportunities to generate additional revenue within your client group, ensuring requests for additional work are identified and costs calculated and confirmed.
  • Keep abreast of technical developments, procedural, and legislative changes, able to discuss and act upon the implications.

Requirements:

  • Experience liaising with clients and trustees.
  • Ability to perform complex pension calculations and peer review other calculations to a high standard of accuracy.
  • Strong knowledge of member calculation processes, DB scheme knowledge, scheme types, and governing legislation issues.
  • In-depth knowledge of UK pensions legislation.
  • Good communication skills, both written and verbal.
  • Strong analytical and problem-solving skills.
  • Able to analyse and improve processes.
  • Relevant professional qualification (e.g. PMI) – desirable.

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