Charity Supporter Care and Individual Giving Manager

4 weeks ago


Leicester, Leicester, United Kingdom CHM Full time

About the Role

This is a key position within the marketing team at CHM, an exciting time of growth for the charity. You will be joining the team at a development stage and will have a real opportunity to shape supporter journeys and supporter care programmes across the organisation. Be part of a movement focused on improving the long-term outcomes of children across the UK, and help the charity grow, so that they can be there for every child who needs them.

The Individual Giving and Supporter Care Manager will develop and implement campaigns that build the supporter base along with retaining existing supporters. Through compelling and personalised supporter journeys, you will ensure that supporters feel like partners in ensuring that no child's life chances are limited.

You will communicate effectively with supporters and build a strong connection with them by placing supporter care at the heart of the charity's work, while also engaging potential new supporters.

Reporting to the Head of Marketing, you will be responsible for all supporter care activities and acquisition campaigns. You will also manage the Supporter Care Officer and will create a supportive environment where you will help them achieve their objectives.

You will have experience of working in an individual giving/supporter care team or marketing role within the charity sector managing campaigns and supporter communications. With a proven track record in delivering successful campaigns, the ability to work to tight deadlines and with excellent attention to detail, you will be able to effectively manage key relationships internally and externally to deliver on campaigns with agreed time frames.



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