UK Fine Art Storage Operations Manager

4 days ago

Hayes, Greater London, United Kingdom Crozier Fine Arts Full time
Job Title: Storage Operations Manager

Crozier Fine Arts is a global leader in fine art logistics, offering specialized services for the handling, transportation, and storage of high-value art and cultural artifacts. Our comprehensive range of solutions includes climate-controlled storage, installation, and custom packing and crating. We work with museums, galleries, auction houses, and private collectors to ensure the safety and preservation of art throughout the logistics process.

About the Opportunity

The Storage Operations Manager is responsible for driving and managing end-to-end topline revenue, costs, and EBITDA performance through operational excellence and an exceptional client experience. This role leads the UK warehouse teams in ensuring storage operations are of the highest quality, compliant, and provide a safe environment for staff, clients, and their property.

Key Responsibilities
  • Operational Management: Ensure all storage teams operate safely and efficiently, maintaining a high level of accuracy through standardized processes. Drive process change and efficiencies, and standardize procedures across all Crozier UK locations.
  • Financial Oversight: Help manage financial reporting from an operational standpoint, consistent with market strategy and capacity utilization. Assist in pricing and structuring deals to acquire new business, with objectives of maintaining a high rate of growth, increasing market share, and improving profitability through operating leverage.
  • Revenue Management: Drive revenue growth for the market by effectively managing resources - warehouses and staff - and ensuring utilization is efficient and practical.
  • Operational Excellence, Standards & Compliance: Review and analyze activity to understand resource allocation, business capacity, challenges, and opportunities. Ensure safety and security procedures are followed and understood by the teams. Continuously improve the quality of service, built on a solid foundation of excellence. Manage the Storage Operations team to ensure delivery of Crozier's high level of services while managing costs effectively.
  • People Leadership: Responsible for recruitment and development of talent within the Storage Department. Manage turnover to an acceptable level. Drive annual review process, adhering to timeline and budget guidelines. Overall responsibility for employee relations, performance management, talent management, and staff attrition. Interface with employees regularly in roundtables, staff meetings, and one-on-ones. Act as a change agent within the market. Communicate critical company and market updates to the team. Ensure Crozier and Iron Mountain's core values are upheld throughout the market, providing the necessary leadership and focus to the frontline workforce. Foster and promote a positive work environment for all employees.
Requirements
  • Process Oriented: Analyze existing processes with key stakeholders and lead implementation, development, and standardization of these to modernize our warehouse function in line with our immediate growth strategy and service requirements.
  • Team Builder: Attract talented people, build a team with complementary strengths, build trust, develop people, and give effective feedback.
  • Drives Execution: Orientation towards execution, passionate about the details, owns decision making, drives for results.
  • Strong Communicator: Excellent verbal, written, and stand-up skills - able to influence others inside and outside the organization in a planned, well-informed way. Can thoughtfully and diplomatically influence a wide variety of stakeholders and partners to accomplish tasks and achieve quality results. Good listening, reasoning, and motivating skills.
  • Exceptional Problem Solver: Ability to manage the trade-off between performance and economics. Solid experience handling various situations such as customer, service delivery, and people issues.
  • Market Knowledge: Fine arts market experience preferred.

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