Apprentice Care Coordinator

1 month ago

Accrington, Lancashire, United Kingdom Oswald Medical Centre Ltd Full time

Job Summary

Oswald Medical Centre Ltd is seeking a skilled and dedicated Apprentice Care Coordinator to join our team. As a key member of our primary care team, you will play a vital role in ensuring the smooth operation of our medical centre.

Key Responsibilities

  • Prepare consulting rooms with clinical stationery, test requests, and sample bottles, following work instructions and checklists issued as required.
  • Close down consultation rooms, lock up, and secure the building at the end of the day, following work instructions and checklists issued as required.
  • Check pharmacy fridge temperatures daily, ensuring issues are escalated for immediate resolution, and record temperatures and take actions as per practice protocol.
  • Undertake weekly and monthly building checks, ensuring these are recorded and saved appropriately, and issues raised for immediate resolution.
  • Undertake the role of Fire Marshal as required in the event of a fire or fire drill.
  • Undertake the evening appointment reconciliation procedure.
  • Care-navigate and signpost patients to the most appropriate healthcare professional, ensuring appointments are allocated where required, in line with practice protocol and procedure.
  • Conduct telephone and face-to-face contact with patients in a professional, friendly, and helpful manner.
  • Ensure distressed or bereaved patients are dealt with sensitively and appropriately, escalating where required to a Manager or Clinician.
  • Take messages in an efficient and effective manner from both patients and GPs, ensuring responsibility is retained until successfully handed over, recorded, or relayed.
  • Deal with prescription requests, test result enquiries, and queries accurately and in a timely manner, in accordance with practice protocol.
  • Ensure email, postal, and hand-delivered letters, forms, text messages, and other correspondence are dealt with appropriately and in a timely manner.
  • Ensure prescriptions or other letters are signed for when collected by a representative and ensure any prescriptions or other paperwork not collected by patients are dealt with or cancelled in line with practice protocol.
  • Receive specimens from patients in line with relevant policy, procedure, and health and safety/infection control requirements.
  • Be aware of and abide by all information governance requirements in respect of data protection and confidentiality.
  • Regularly check and update noticeboards with patient information, ensuring incorrect or out-of-date information is removed immediately and information is displayed appropriately and safely.
  • Talk to patients to try to resolve issues before they become a formal complaint.
  • Notify Practice Manager of any complaints or concerns from both practice staff and patients, following complaints procedure at all times.
  • Process new patient registrations and promote digital/new services and initiatives at every opportunity.
  • Book appointments with the clinical team, ensuring that patients are being seen by the correct clinician for their needs.
  • Deal with home visit requests appropriately.
  • Deal with emergency presentations appropriately.
  • Ensure that the correct appointments are booked at all times and that patient records are checked to ensure incorrect or missing information or overdue/outstanding appointments are addressed.
  • Take part in the practice uptake encouragement initiatives with patients, which contribute to 'Quality Outcomes Framework' and other 'Quality Framework' requirements.
  • Receive visitors and deliveries, ensuring protocol is followed at all times, especially where temperature-sensitive items are delivered.
  • Ensure all staff sign in and out daily.
  • Maintain the handover diary to ensure information is passed to others at the start and end of your shift.
  • Ensure that safeguarding and child protection requirements are maintained, ensuring that an awareness of the policies and procedures is in place, as well as reporting any concerns immediately.
  • Scan, code, and file patient information accurately and promptly.
  • Undertake electronic document management tasks as required.
  • Ensure accurate and timely data input.
  • Deal with requests for private work or death administration appropriately, ensuring prompt, accurate, and full records are kept and recorded.
  • Undertake any other general clerical duties required by the practice.
  • Conduct yourself in a manner that will not endanger yourself or others.
  • Follow all policy and procedures relating to health and safety.
  • Report any equipment failures, maintenance requirements to the Practice Manager promptly for resolution.
  • Report any unsafe practices, hazards, near-miss incidents, and accidents to your Line Manager, the Practice Manager, or a GP.
  • Maintain knowledge and practice correct infection control/hygiene precautions and adhere to infection control policies and procedures.

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