Head of Retail Operations

1 month ago


London, Greater London, United Kingdom White Stuff Full time
About the Role

We are seeking a highly experienced and skilled Head of Retail to join our team at White Stuff. As a key member of our leadership team, you will be responsible for driving the commercial success of our retail business, leading a team of Area Managers and International Retail Managers, and ensuring that our shops and concessions deliver exceptional customer experiences.

Key Responsibilities
  • Develop and implement a comprehensive retail strategy that aligns with our business goals and objectives.
  • Lead a team of Area Managers and International Retail Managers to deliver commercial results and exceptional customer experiences.
  • Maximize the performance of our shop portfolio through strategic planning and reactive trading.
  • Act as the voice of retail, providing timely and commercially useful feedback to inform business decisions.
  • Ensure delivery against key KPIs and drive business growth through innovation and improvement.
Requirements
  • Proven experience as a Head of Retail or in a similar leadership role, with a strong track record of delivering commercial success.
  • Excellent leadership and management skills, with the ability to inspire and motivate a team.
  • Strong analytical and problem-solving skills, with the ability to analyze data and drive business decisions.
  • Excellent communication and influencing skills, with the ability to engage with a diverse range of stakeholders.
  • Ability to work collaboratively across functions and departments to drive business growth and improvement.
What We Offer
  • A competitive salary and bonus scheme.
  • A comprehensive benefits package, including hybrid working, annual bonus opportunity, and up to 36 days holiday per annum.
  • The opportunity to work with a dynamic and innovative company that values its employees and is committed to creating a positive and inclusive work environment.


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