Trainee Shift Manager

3 weeks ago


Bedford, Bedford, United Kingdom McDonald's Full time

Programme Overview

The Trainee Manager Programme is a comprehensive leadership development initiative at McDonald's, designed to equip aspiring managers with the skills and knowledge required to excel in our fast-paced restaurant environment.

As a Trainee Shift Manager, you will be based on the shop floor, learning from experienced crew members, crew trainers, and assistant managers. You will gain hands-on experience in various aspects of the business, including customer service, stock control, and team management.

During the programme, you will have the opportunity to work alongside our customer care teams and develop your skills in providing exceptional customer experiences. You will also learn about our restaurant operations, including inventory management, cash handling, and conflict resolution.

Upon completion of the programme, you will be eligible for a salary increase to £13.00 per hour, demonstrating our commitment to investing in your growth and development.

To succeed in this role, you will need to be a quick learner, comfortable with change, and passionate about delivering outstanding results. You will also require excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment.

Key Responsibilities:

  • Assist in managing restaurant operations, including customer service, stock control, and team management.
  • Develop and implement effective strategies to improve customer satisfaction and loyalty.
  • Collaborate with the customer care team to resolve customer complaints and concerns.
  • Contribute to the development and implementation of restaurant policies and procedures.

Requirements:

  • Previous experience in a customer-facing role or team management is desirable.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Quick learner, comfortable with change, and passionate about delivering outstanding results.

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