Housing Operations Manager

5 days ago


Watford, Hertfordshire, United Kingdom CV-Library Full time

We are seeking a skilled Senior Housing Officer to join our client, a leading social housing provider in Hertfordshire. This is a full-time position at 37 hours per week with hybrid working and an estimated annual salary of £35,000.

Key Responsibilities
  • Foster a service culture that promotes tenant engagement and community involvement.
  • Provide responsive customer service to meet the needs of applicants for housing through choice-based letting and transfer processes.
  • Assess customers' housing needs and develop strategies to support their requirements.
  • Manage rent arrears effectively, including representation at court as necessary.
  • Monitor key performance indicators such as void levels, rent collection, and rent arrears.
  • Address risk issues related to anti-social behaviour (ASB) and safeguarding concerns, promoting self-help techniques to resolve conflicts.
  • Closely monitor and maintain residents' communal areas to ensure they remain safe and well-maintained.


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