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Technical Support Specialist

2 months ago

Spalding, Lincolnshire, United Kingdom Reed Full time

We are excited to offer a fantastic opportunity for a Technical Support Specialist to join a dynamic team at Reed. The role is ideal for someone who is eager to provide first-class technical support to a diverse range of businesses, including government agencies, defense contractors, commercial enterprises, industrial organizations, healthcare providers, and educational institutions.

The successful candidate must hold a Full UK Driver's License and be prepared for national travel with occasional overnight stays.

Day-to-day of the role:

  • Provide both remote and field-based technical and service support to end users and installers.
  • Investigate and resolve complex issues with hardware, software, and web-based client software.
  • Deliver remote systems training as required.
  • Recreate and troubleshoot issues using test equipment, including hardware and software.
  • Troubleshoot and diagnose issues through detailed analysis of system-generated log files.
  • Work closely with development and engineering teams, raising software bug tickets and detailing investigations and findings.

Required Skills & Qualifications:

  • Experience with technical systems such as electronics, IT, telecoms, or security systems.
  • Proactive approach to learning and problem-solving.
  • Willingness to travel nationally, including by vehicle, train, or plane, with overnight stays as needed.
  • Ability to work independently and as part of a team.
  • Polite, patient, outgoing, and strong communication skills.
  • Experience in providing customer service.

Benefits:

  • Competitive salary with potential for overtime.
  • Opportunities for national travel.
  • Clear career progression structure within the organization.
  • Be part of a team that motivates and challenges.