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Technical Solutions Associate

2 months ago

Cardiff, Cardiff, United Kingdom FullCircl Full time
About the Role

We are seeking a highly skilled Technical Solutions Associate to join our API Services team at FullCircl. As a key member of our team, you will be responsible for onboarding clients with our API products, ensuring seamless integration and support.

Key Responsibilities
  • Configure and set up new customers with our API services and configurations.
  • Participate in client calls to discuss their requirements and provide tailored solutions.
  • Manage API quotas and notify client-facing teams of approaching limits.
  • Manage API keys for new and existing clients.
  • Apply for credentials with third-party suppliers.
  • Collaborate with the Technical Support Specialist team to resolve support tickets.
  • Oversee the client onboarding process using dedicated software and report on client status.
  • Liaise with the Customer Success Team regarding renewals, API quotas, and keys.
Requirements
  • Alignment with our core values (G.R.A.F.T.).
  • At least 1 year of experience supporting APIs.
  • At least 1 year of experience in a customer-facing role.
  • A proactive approach to helping clients through the onboarding process.
  • A strong attention to detail and analytical mindset.
  • Experience with Microsoft SQL Server and Microsoft Azure.
  • An inquisitive mindset and a desire to learn new products.
About Us

FullCircl is a leading provider of API solutions, partnering with over 700 leading banks, insurers, and FinTech companies. We offer a dynamic and supportive work environment, with a focus on employee growth and development.

We are committed to diversity and inclusion, with a team dedicated to overseeing our D&I initiatives. Our employees are encouraged to share their skills and ideas through our Mentorship program, and we welcome feedback from all team members.

At FullCircl, we believe in recognizing and rewarding our employees' contributions. We offer a competitive compensation package, including hybrid working options, 25 days annual leave, and access to LinkedIn Learning.